Kabrita Subscription Terms

These terms apply to subscriptions purchased through kabrita.ae, operated by Ausnutria Nutrition ME Trading LLC (“Kabrita”, “we”, “us”). By selecting a subscription at checkout, you agree to these terms and our general Terms & Conditions.

1. How subscriptions work

A Kabrita subscription allows you to receive your selected products automatically at the delivery frequency chosen when you subscribe.

Your subscription renews automatically, and your selected payment method will be charged for each scheduled order until you cancel in accordance with these terms. Your initial order confirmation will show your selected products, quantities, price and frequency.

2. Prices and subscription benefits

The subscription price and any applicable discount are displayed when you subscribe. Delivery charges and applicable taxes will be shown at checkout.

If we change your subscription price, discount or delivery charges, we will notify you before the change takes effect and give you an opportunity to amend or cancel your subscription before your next charge.

3. Recurring payments

By subscribing, you authorise recurring charges to your selected payment method for your subscription orders.

You are responsible for keeping your payment and contact details up to date. If a payment fails, we may retry the payment and contact you to update your details. Your order may be delayed, and your subscription may be paused or cancelled if payment cannot be collected.

4. Managing your subscription

You can manage your subscription through your customer account, including the available options to change products, quantities, delivery frequency, shipping details or payment information.

Skipping an order or pausing your subscription, where available, does not cancel it. Future orders will follow the updated schedule shown in your subscription account.

Changes must be completed at least 48h before your next scheduled charge. Changes made after this deadline may apply from the following order.

5. Cancellation

You can cancel through your customer account or by reaching out to our customer support team. If you need assistance, contact hello@kabrita.ae.

To prevent your next scheduled order from being charged, cancel at least 48h before the scheduled charge date.

Cancelling your subscription stops future renewals. It does not automatically cancel or refund an order that has already been charged. For assistance with a processed order, contact us promptly. Our Refund Policy and your applicable statutory rights will apply.

6. Delivery and product availability

Delivery follows our Shipping Policy. Your scheduled charge date is not a guaranteed delivery date.

If a subscription product is unavailable, we will contact you with the available options, which may include delaying or skipping the order, or arranging a refund where payment has already been collected. We will obtain your agreement before substituting a different product.

7. Returns, refunds and product concerns

Subscription orders are subject to our Refund Policy. If an order arrives damaged, incorrect or otherwise raises a product quality concern, contact hello@kabrita.ae with your order details.

8. Changes to these terms

We may update these terms from time to time. Where a change materially affects an active subscription, we will notify you in advance and explain when it takes effect. You may cancel future renewals before the change takes effect, subject to applicable law.

9. Contact

For subscription assistance, contact:

Ausnutria Nutrition ME Trading LLC
Office 901-902, Park Place Tower, Trade Center, Dubai
United Arab Emirates
PO Box: 49128

+971 4 560 8700
customersupport@kabritaarabia.com